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Website Disclaimer
Please note the Valor website is constantly under construction and being improved for your convenience. We would like to thank you for viewing our site, and remind you that information is being updated on a daily basis.
Image Disclaimer
Although every image on the Miles Industries website is quality controlled internally, we cannot guarantee that the color, size and shape of each image is displayed correctly. Please note that some images portrayed on this site may be altered from the original room setting photograph.
Because every computer differs in image composition, elements of product photography may be distorted.
Privacy Policy
Valor Fireplaces pledges its commitment to ensuring and protecting the privacy of all customers and visitors to our internet site. Read through our complete privacy policy by clicking here.
Internet Sales Policy
At Valor Fireplaces, we are committed to providing exceptional quality, service, and support to our valued customers through our network of authorized dealers. To maintain these standards and ensure a superior customer experience, the following Internet Sales Policy applies to all authorized Valor dealers:
Prohibition of Online Sales
Authorized Valor dealers are not permitted to sell Valor fireplaces or related products online. This includes, but is not limited to:
- Direct sales through e-commerce websites (dealer-owned or third-party platforms such as Amazon, eBay, etc.).
- Listings on classified ad websites or social media marketplaces.
- Sales facilitated through any digital medium that circumvents in-store customer interaction.
Customer Experience
Valor fireplaces are premium products that require specialized knowledge, installation expertise, and customer support to ensure safe and optimal performance. To preserve this level of quality:
- All sales must be conducted in-store or during a home visit, allowing customers to receive professional guidance from trained personnel.
- Dealers are expected to provide personalized service, product demonstrations, and tailored advice to meet customer needs.
Policy Exceptions
Exceptions to this policy may only be granted with prior written approval from a Valor Fireplaces sales representative. Authorized exceptions will be evaluated on a case-by-case basis and may include specific agreements for select promotional events or initiatives.
By adhering to this Internet Sales Policy, we ensure the continued success of the Valor brand and uphold the trust and satisfaction of our customers. Thank you for your cooperation and commitment to excellence.